Accessibilty Links
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At the beginning of the Covid-19 pandemic we offered you payment relief to support you during your time of need.
Now that we have moved to Level 1 many businesses have reopened and most people have returned to work.
If you are still experiencing financial difficulty, we can help find the right solution for you. Contact us to discuss your individual circumstances.
How to get in touch
Contact us
Our dedicated teams are ready to help you with your payment problems.
Home loans - Call us on 0860 553 573 or send an email to HLcollections@nedbank.co.za.
MFC - Call us on 0860 879 900 or send an email to Care@MFC.co.za.
Personal loans - Call us on 0860 103 117 or send an email to PLAdmin@Nedbank.co.za.
Credit cards
Amex - Call us on 010 217 4660.
Aplus, Nedbank and Old Mutual - Call us on 010 217 4663
Go Banking - Call us on 010 217 4058.
SAA Voyager - Call us on 010 217 4358.
The HUB - Call us on 010 217 4129.
Private Banking - Call us on 010 217 4176.
GAP Access - Call us on 010 217 4175 or send an email to VisaMastercollect@Nedbank.co.za.
Student loans - Call us on 0860 103 117 or send an email to studentloans@nedbank.co.za.
Get business help
For Professional Banking, Small-business Services and Business Banking assistance contact your relationship banker or business manager to discuss available solutions.
Stay informed
Keep up to date with the latest Covid-19 news.
Bank digitally
Use the Nedbank Money app or Online Banking to make payments, view transactions, check balances, chat to an agent and more.
Alternatively, dial *120*001#.
