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Digital within NCIB - Moneyweb
Leveraging digital within Nedbank CIB
Enabling sales and servicing, including lessons learnt from NCIB’s CRM implementation.
By Simon Brown, Nkateko Mabunda and Tashia Ramprsad
Nedbank Corporate and Investment Bank (NCIB) embarked on its digital transformation journey with a focus on improving its products and client experiences. In order to create and maintain competition-beating client experiences and engagement, there is a real need to focus on leveraging digital to support NCIB’s client-facing employees in their engagement with clients.
In this upcoming webinar, NCIB will share its thoughts on the importance of digital to enable sales and servicing, including sharing lessons learnt from its recent Customer Relationship Management tool implementation, which is helping to improve client experiences in their journey with NCIB.
Join MoneywebNOW’s Simon Brown as he discusses this and more with NCIB’s Nkateko Mabunda and Tashia Ramprsad.
Date: Tuesday, 6 December
Time: 11:00-12:00
More on the guests?
.jpg "Nkateko Mabunda, Digital strategy and transformation Executive at NCIB")
Nkateko Mabunda,
Digital strategy and transformation executive at NCIB
Mabunda is a digital strategy and transformation executive in NCIB’s digital office.
He joined Nedbank in 2021, leading NCIB’s inhouse digital consulting and innovation capability. Prior to this, Mabunda had over 15 years of experience in technology, strategy and management consulting, transforming business and technology landscapes across a number of industries in South Africa.
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Tashia Ramprsad,
Sales and service enablement executive at NCIB
Ramprsad is newly-appointed as executive for sales and service enablement within NCIB’s digital office.
She joined Nedbank in 2019 as the head of customer relationship management within the Corporate and Investment Bank cluster and has previous customer strategy consulting experience at Accenture and Monitor Deloitte.
Brought to you by Nedbank Corporate and Investment Bank (CIB).