Nedbank CIB Client Complaints

In the event that you have a regulatory or reputational complaint, you have six months from the date that you became aware of the contravention to lodge your complaint. You must provide a written complaint to your relationship manager, or alternatively your business unit contact person in NCIB. When you receive a summary of your complaint in writing from your relationship manager, you must advise your relationship manager in writing should the summary be incorrect or if it contains any inaccuracies.

We will investigate and communicate in writing to you within 20 business days, detailing the action taken.

We always try our utmost to resolve matters to your satisfaction. If we are unable to do so, you may refer your complaint to:

• In the case of a complaint relating to market abuse, the JSE Director: Surveillance.
  (https://www.jse.co.za/services/market-regulation)
• In the case of a complaint relating to advisory or intermediary services, the Ombud for Financial Services Providers.
  (https://faisombud.co.za)
• In the case of a complaint relating to services regulated in terms of CISCA, the Registrar of CIS.
  (https://www.fsca.co.za)
• In the case of a complaint relating to privacy and access to information, the Information Regulator.
  (https://www.justice.gov.za/inforeg/)
• In the case of a complaint relating to market conduct, the Financial Sector Conduct Authority.
  (https://www.fsca.co.za)

We strive to achieve a fair and transparent complaints-handling process